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PRIVACY POLICY

Our Privacy Policy


This privacy policy sets out how vendingsuperstore.co.uk uses and protects any information that you give vendingsuperstore.co.uk when you use this website.


vendingsuperstore.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.


vendingsuperstore.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from July 2016


What We Collect


We may collect the following information:


name and job title
contact information including email address
your delivery information
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
tracking information


What We Do With Your Information


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and
services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


Security


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All electronic filing systems are password protected with limited access and reguarly scanned for malware. We use a secure ecommerce software package with SSL protection. All payments are securely handled by our 3rd party providers including STRIPE and PAYPAL.


Cookies


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.


Cookies also help remember which items you have added to your shopping basket and help keep you logged into your secure account.


Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Declining cookies prevents you from taking full advantage of the website.


Tracking Software


As you browse our website our technology partners Lucky Orange, Facebook and Google track your use of our website, They collect information about your visit, not about you personally. Via their logs, we monitor statistics such as:


• How many people visit our site.
• Which pages people visit on our website.
• Which pages people have clicked on our website.
• If people reached the checkout page
• Where people left the site
• How long people have spent on our site
• From which domains our visitors come (e.g., “google.com” or “bing.com”).
• Which browsers people use to visit our Progress Software Websites.
• Your IP address


While we gather this type of information, none of it is associated with you as an individual. We use these statistics to improve our website, to monitor their performance, and to make it easier for you and other visitors to use the sites. Our provider also log Host Names (or IP addresses when the Host Name is not available) for systems administration and security purposes. These logs are monitored and analysed to maintain systems and information security and allow us to constantly improve the value and the availability of the Web content.


This site uses the Lucky Orange analytics system to help improve usability and the customer experience. Lucky Orange may record mouse clicks, mouse movements and scrolling activity. Lucky Orange may record keystroke information that you voluntarily enter on this website. Lucky Orange does not track this activity on any site that does not use the Lucky Orange system. You can choose to disable the Lucky Orange Service at http://www.luckyorange.com/disable.php. Note, that doing so will disable other features of the Lucky Orange system that this site employs such as 1-to-1 support chat


Links To Other Websites


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling Your Personal Information


You may choose to restrict the collection or use of your personal information in the following ways:


• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@vendingsuperstore.co.uk



We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may from time to time use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.


You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to AROMATIC REFRESHMENTS LTD RODIN HOUSE, IVY GROVE, RIPLEY, DERBYSHIRE, DE5 3HN


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


It is your responsibility and full liability to ensure we hold up to date information for you with regards to delivery details and invoice details. We cannot for example be held responsible for goods that are delivered to an incorrect address or an invoice that is sent to an old or incorrect address.